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privacy policy

Murakan Medical Equipment Co., Ltd. (hereinafter referred to as "the Company") has established the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of personal information of users (hereinafter referred to as "Users") who utilize the Company's services. We will build a framework for personal information protection, ensure that all employees recognize the importance of personal information protection, and thoroughly implement these efforts to promote the protection of personal information.

  1. Article 1 (Personal Information)

    "Personal information" refers to the "personal information" as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"), and it refers to information concerning a living individual that can identify a specific individual by the information contained therein, such as name, date of birth, and other descriptions, or includes personal identification codes.

  2. Article 2 (Purpose of Use of Personal Information)

    Our company will acquire and use the personal information of users to the extent necessary for the following purposes. If we need to use personal information beyond the scope of the following purposes, we will obtain consent from the users in an appropriate manner in advance.

    • To provide our services (hereinafter referred to as "the Service").
    • To improve and enhance the content of the Service or to develop new services.
    • To provide information about new features, updates, campaigns, and other services offered by our company (including sending emails, flyers, and other direct mail).
    • To contact users as necessary for maintenance and important notifications.
    • To respond to user feedback and inquiries regarding the Service (including identity verification).
    • To report the usage status of the Service to users.
    • To request cooperation for surveys and interviews related to the Service, or to ask for participation in various events, and to report the results.
    • To investigate and analyze usage history of the Service and to use the results for improving and developing the Service and for advertising distribution.
    • To provide personal information to participating companies in events hosted by our company based on user consent and applications.
    • To identify users who violate the terms of use or attempt to use the Service for illegal or improper purposes, and to refuse their use.
    • For other purposes that have been notified in advance and agreed upon by the users.

  3. Article 3 (Management and Protection of Personal Information)

    The management of personal information shall be conducted rigorously, and except in the cases listed below, personal data will not be disclosed or provided to third parties without the consent of the user. Additionally, measures will be taken to prevent and correct risks related to unauthorized access to personal information, loss, destruction, alteration, and leakage of personal information, considering safety.

    • When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the user's consent.
    • When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the user's consent.
    • When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in the execution of duties prescribed by law, and obtaining the user's consent may hinder the execution of those duties.
    • When the company entrusts the handling of personal information, in whole or in part, to business partners within the necessary scope for the purpose of outsourcing service provision (such as sending products, samples, or catalogs).
    • In other cases permitted by laws and regulations for the protection of personal information.

  4. Article 4 (Outsourcing of Personal Information Handling)

    Our company may outsource all or part of the handling of personal data within the scope necessary to achieve the purpose of use. In this case, we will thoroughly examine the eligibility of the outsourcing party, establish confidentiality obligations and other matters in the contract, and conduct necessary and appropriate supervision of the outsourcing party.

  5. Article 5 (Disclosure of Personal Information)

    When a user (limited to the individual themselves; hereinafter the same) requests the disclosure of personal information held by our company, we will disclose it to the user without delay. However, if disclosing the information would fall under any of the following cases, we may choose not to disclose all or part of it, and if we decide not to disclose, we will promptly notify the user of this decision.

    • If there is a risk of harming the life, body, property, or other rights and interests of the user or a third party.
    • If there is a significant risk of hindering the proper execution of our company's business.
    • If it would violate any laws or regulations.

  6. Article 6 (Correction of Retained Personal Data, etc.)

    1. Users may request the correction, addition, or deletion (hereinafter referred to as "correction, etc.") of personal information held by the Company if such information is incorrect.
    2. Upon receiving a request as described in the preceding paragraph, the Company will promptly conduct the necessary investigation, and if it determines that there is a valid reason for the request, it will promptly carry out the correction, etc. of the personal information.
    3. If the Company makes a decision regarding the implementation or non-implementation of the correction, etc. based on the preceding paragraph, it will promptly contact the user concerned.

  7. Article 7 (Suspension of Use of Personal Information, etc.)

    1. Users may request the Company to suspend the use, deletion, or provision to third parties of their personal data held by the Company (hereinafter referred to as "Suspension of Use, etc.").
    2. Upon receiving a request as described in the preceding paragraph, the Company shall promptly conduct the necessary investigation, and if it determines that there is a valid reason for the request, it shall implement the Suspension of Use, etc. However, if the Suspension of Use, etc. requires significant costs or if it is otherwise difficult to implement, the Company may take alternative measures that are necessary to protect the rights and interests of the user.
    3. If the Company makes a decision regarding the implementation or non-implementation of the Suspension of Use, etc. based on the preceding paragraph, it shall promptly contact the user in question.

  8. Article 8 (Procedure for Changes to the Privacy Policy)

    We will review the contents of this policy as necessary and strive for its improvement. The contents of this policy may be changed, except for matters separately stipulated by laws and regulations or other provisions of this policy. The revised privacy policy will take effect when it is notified to users by our designated method or published on our website.

  9. Article 9 (Compliance with Laws and Regulations)

    We will comply with applicable Japanese laws and regulations regarding the personal information we hold.

  10. Article 10 (Response to Complaints and Inquiries)

    We will accept complaints and inquiries from users regarding the handling of personal information and respond appropriately and promptly. We will also respond swiftly and appropriately to requests from users for disclosure, correction, addition, deletion, refusal of use, or provision of their personal information.

  11. Article 11 (Safety Management Measures)

    The personal information entrusted to us by users will be protected against unauthorized access, loss, destruction, alteration, and leakage through the implementation of organizational, physical, human, and technical measures, such as access restrictions to personal information files, recording access logs, and security measures to prevent unauthorized access from external sources. In the event of an incident involving the leakage of users' personal information, we will promptly report it to the supervisory authority in accordance with the Personal Information Protection Act and related guidelines, and will take necessary actions such as implementing measures to prevent similar incidents and prevent recurrence, following the instructions of the relevant supervisory authority. For more details, please refer to the attached "Safety Management Measures for Personal Information."

  12. Article 12 (Regarding the Use of Cookies)

    Our company may use cookies to provide better services to our customers; however, this does not allow for the collection of personally identifiable information, nor does it infringe on our customers' privacy. If you do not wish to accept cookies, you can change your browser settings accordingly.
    *Cookies are information sent from a server computer to your browser, which is then stored on the hard disk of the computer you are using.

  13. Article 13 (Use of SSL)

    When entering personal information, we use SSL (Secure Sockets Layer) technology to ensure security and to prevent interception, interference, or tampering of this information.
    SSL is a function that encrypts information to prevent eavesdropping and tampering during data transmission. By using SSL, it becomes possible to transmit information more securely.

  14. Article 14 (Personal Information Protection Manager)

    The address, representative, and name of the Personal Information Protection Manager of our company are as follows:
    Address: 2-3-6 Funakoshi-cho, Chuo-ku, Osaka City, Osaka Prefecture
    Representative: Ryota Muranaka, President and CEO
    Personal Information Protection Manager: Makoto Maeoka, Management Division

  15. Article 15 (Contact for Inquiries)

    For inquiries regarding the handling of personal information by our company, please contact us at the following:
    Muranaka Medical Equipment Co., Ltd. Customer Support for Personal Information Protection
    Address: 2-8-2 Ayumino, Izumi City, Osaka Prefecture, 594-1157, Japan
    TEL: 0725-53-5529


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